Last updated: 24 September 2026
At Velka, every product is engineered with discipline and shipped with care. This policy explains how returns, refunds, and cancellations work across our store, and the specific terms that apply to the Velka Oxira paddle, new and refurbished.
We have written this in plain language. If anything here is unclear, email us before you buy and we will explain it.
For any return, refund, or cancellation request, write to team@thevelka.com from the email address used at the time of purchase, with your order number in the subject line.
| Situation | Who pays shipping |
|---|---|
| You return the paddle under the 7-Day Risk-Free Trial | Velka. Nothing is deducted |
| You received a wrong, damaged, or defective product | Velka. Nothing is deducted |
| You exchange your paddle for the other thickness | Velka. Nothing is deducted |
| You cancel after the order has already been dispatched | You. INR 250 forward + INR 250 reverse, deducted from your refund |
| A delivery fails because the package is refused or the address is unreachable | You. INR 250 forward + INR 250 reverse, deducted from your refund |
| You change your mind about a Refurbished Oxira | Not applicable. Refurbished paddles are final sale and cannot be returned. See Section 3 |
If you return a product, you pay nothing. The only time shipping is charged to you is when a parcel has already been sent out and it comes back without ever being accepted.
Where shipping does apply, it is charged per shipment, not per paddle. Two paddles in one parcel is still INR 500 in total.
We accept returns and exchanges on products that are unused, in their original condition, and returned within 7 days of delivery. To be eligible:
Refunds are issued to the same payment method used at checkout, once the returned item passes our quality check.
Products that show signs of use, damage, or missing tags will not qualify for a return or exchange under this general policy. In such cases the item is shipped back to the customer at no cost, and no refund is issued. We request that all Velka products be handled and unboxed carefully to avoid damage.
Return shipping on an approved return is paid by Velka. Nothing is deducted from your refund.
This section does not apply to Refurbished products. Any product whose title begins with "Refurbished" is sold as final sale and is governed by Section 3.
We stand behind the Oxira paddle. Buy it, play with it, and if it is not the right paddle for you, return it under our 7-Day Risk-Free Trial.
You get 100% of your money back, for any reason at all. You do not have to justify it. There is no restocking fee, no usage fee, no shipping charge, and no deduction for normal on-court wear. Risk-free means risk-free.
Velka does. Both ways.
We pay to send the paddle to you, and we pay to bring it back. You are not charged for the reverse pickup, and nothing is taken out of your refund for it. Whatever you paid is what you get back.
The 7-Day Risk-Free Trial can be claimed once per customer, on one order only.
This rule exists so the trial stays genuinely risk-free for players deciding on a paddle, instead of becoming a way to borrow paddles for free.
If the paddle is right but the thickness is not, you do not need to return it for a refund. Within the 7-day window you can swap 16mm for 14mm, or 14mm for 16mm, free of cost.
A Refurbished Oxira is a paddle that came back to us under the 7-Day Risk-Free Trial. It was played with, usually for a single session, then returned, inspected, cleaned and cleared by our team before being listed again.
Every refurbished paddle is listed with "Refurbished" at the start of the product title. If the title does not say Refurbished, the paddle is new and Section 2 applies instead.
The 7-Day Risk-Free Trial does not apply to refurbished paddles.
If you are unsure which thickness suits your game, write to team@thevelka.com before you buy and we will help you decide.
Refurbished paddles are for players buying an Oxira for the first time, or adding to one they already own.
If you have already claimed the 7-Day Risk-Free Trial and returned a new Oxira, you are not eligible to buy a refurbished paddle. If such an order is placed, Velka will cancel it and refund you in full. Nothing is deducted, and no paddle is dispatched. If the order has already shipped before we catch it, we arrange a free pickup and refund you in full.
Eligibility is checked the same way the trial is: a customer is the same customer if the email address, phone number, or delivery address matches a previous trial claim. Any one of the three is enough.
You are still welcome to buy a new Oxira at any time. That purchase is a final sale, because your one trial has already been used, and it carries the full 1-Year Warranty.
Why this rule exists. Refurbished paddles are priced for players taking a first chance on the brand. Returning a new paddle under the trial and then buying the same paddle back at the refurbished price turns a risk-free trial into a discount, which is not what the trial is for.
Buying a refurbished paddle does not use up your one 7-Day Risk-Free Trial. If you buy a new Oxira later, the full trial in Section 2 is still available to you, subject to the one-per-customer rule in that section.
The order matters: refurbished first keeps your trial. A trial claim first closes the door on refurbished.
Every refurbished Oxira carries the Velka 1-Year Warranty, on the same terms as a new paddle, running for 12 months from the date the refurbished paddle is delivered to you.
This covers manufacturing and structural failure, including core failure, delamination, edge guard separation, and face or handle defects. It does not cover the cosmetic ball marks and surface scratches disclosed at the time of sale, or damage caused by misuse, accident, or normal wear.
Final sale covers a change of mind. It never covers our error.
If a refurbished paddle arrives damaged in transit, defective, or in materially worse condition than described on the product page, write to team@thevelka.com within 48 hours of delivery with your order number, clear photographs of the paddle and the outer packaging, and a short description of the issue.
Velka will arrange a free reverse pickup and, at your option, issue a full refund or send a replacement where equivalent stock is available. Velka pays all shipping. Nothing is deducted from your refund.
A refurbished order can be cancelled free of charge before dispatch. After dispatch, the cancellation terms in Section 6 apply, including the INR 500 two-way shipping deduction.
Some of our offers price two or more paddles together at a lower total than buying them separately. For example, our Double Trouble offer prices one paddle at INR 6,999 and two paddles together at INR 11,999.
The rule is simple: you only get the bundle price if you keep the bundle. If you return part of a bundle, the paddles you keep are repriced at their normal single-unit price, and you are refunded whatever is left over.
Refund = what you paid, minus the normal price of what you keep.
Shipping is still free, exactly as it is on any other trial return. Nothing is deducted for it.
| What you did | What you get back |
|---|---|
| Bought 2 for INR 11,999, returned 1 | 11,999 less 6,999 (the one you keep) = INR 5,000 |
| Bought 2 for INR 11,999, returned both | INR 11,999, the full amount |
| Bought 1 for INR 6,999, returned it | INR 6,999, the full amount |
In the first example, the paddle you keep has cost you INR 6,999, which is exactly what one paddle costs. You are not charged extra, and you are not given a bundle discount on a paddle you did not keep.
Once a return is received and approved, Velka initiates the refund within 1 to 2 business days. The time taken for the refund to reflect in your account depends on your original payment method:
| Payment Method | Time to Reflect (after Velka initiates) |
|---|---|
| UPI and Wallets | 1 to 3 business days |
| Credit Card and Debit Card | 5 to 7 business days |
| Net Banking | 3 to 5 business days |
| NEFT / Bank Transfer | 3 to 5 business days |
You will receive a confirmation email with the refund reference number once it is initiated. If the refund has not reflected within the windows above, write to team@thevelka.com with the refund reference number, and we will follow up with the payment gateway and your bank.
If you paid using EMI: we refund the amount to the card you used. Your bank then closes or adjusts the EMI plan according to its own rules and timelines. Any charge your bank has already levied on that plan is set by the bank and is outside Velka's control.
Orders can be cancelled free of charge at any time before the order is dispatched from our warehouse. To cancel, email team@thevelka.com with your order number as early as possible. The full order value will be refunded to your original payment method, following the timelines in Section 5.
Once an order has been dispatched, the shipping has already been paid for. If you cancel at that point, the customer is responsible for the two-way shipping cost of INR 500 (INR 250 forward + INR 250 reverse). This is deducted from the refund.
Why this is different from a return: our 7-Day Risk-Free Trial covers you once you have the paddle in your hands and have played with it. That is the promise, and we pay all shipping on it. A cancellation after dispatch is a parcel that goes out and comes back without ever being accepted, so there is no trial and no paddle to judge. If you would rather not pay the INR 500, simply accept the delivery and return it under the trial in Section 2, where shipping costs you nothing. Refurbished orders carry no trial, so this option is not available on them. See Section 3.
The remaining order value is refunded to your original payment method once the product is returned to our warehouse and passes inspection under Section 1.
The same INR 500 deduction applies if a delivery fails because the package is refused at the door, or because the address or phone number given to us is unreachable, and the package comes back to us.
Once a product has been delivered, it cannot be cancelled. After delivery, only the return policies in Section 1, Section 2, or Section 3 apply.
If we made the mistake, you pay nothing.
If you receive a product that is damaged in transit, defective, or different from what you ordered, write to team@thevelka.com within 48 hours of delivery with:
Velka will arrange a free reverse pickup and, at your option, dispatch a replacement or issue a full refund. Shipping costs in such cases are borne entirely by Velka. Nothing is deducted from your refund.
A claim under this section is not a trial claim. Your 7-Day Risk-Free Trial stays intact and can still be used later.
For refurbished paddles, the equivalent cover is set out in Section 3 and works the same way: Velka pays all shipping and you choose a refund or a replacement.
This is in addition to, and does not limit, the Velka 1-Year Warranty on the Oxira paddle, new or refurbished.
The following are not eligible for return, exchange, or refund:
For any question about returns, refunds, or cancellations:
Velka reserves the right to update this policy from time to time. The policy version in force at the time of your order will apply to that order.
