Velka 1-Year Limited Warranty

At Velka, we stand behind the quality of our paddles. Each paddle is crafted with precision and care, designed to perform at the highest level. To give you complete confidence in your purchase, we offer a 1-Year Limited Warranty from the date of purchase.

1. Warranty Registration

To activate your warranty, please register your product within 30 days of purchase.
Visit: Warranty Registration Page

This helps us verify your ownership and provide faster assistance in case of a warranty claim.

2. What’s Covered

This warranty covers manufacturing defects and workmanship issues, including:

  • Structural cracks or breaks not caused by misuse

  • Handle or grip separation due to manufacturing faults

  • Delamination or surface defects resulting from the manufacturing process

  • Any other issue directly caused by a manufacturing defect, not by wear and tear

If a covered defect is confirmed, Velka will repair, replace, or refund the paddle at our sole discretion.

3. What’s Not Covered

This warranty does not cover:

  • Normal wear and tear (scratches, scuffs, fading, minor chips)

  • Damage caused by misuse, accidents, abuse, or neglect (e.g., slamming, improper storage)

  • Unauthorized modification or repair

  • Exposure to extreme temperatures, water, or chemicals

  • Commercial or institutional use (e.g., rental, coaching academies, clubs)

  • Heavily damaged paddles beyond resellable condition

4. How to Claim Warranty

If you face an issue with your paddle, simply email us at team@thevelka.com with the following details:

  • Full Name

  • Email Address and Phone Number

  • Description of the issue

  • Clear photos or a short video showing the defect

  • Proof of purchase (invoice or order confirmation)

  • Purchase Date

Our team will review your claim within 5 business days and guide you through the next steps.

5. Shipping Costs for Warranty Claims

  • If your claim is approved within 1 year of purchase, Velka will cover all shipping costs for return and replacement.

  • If the claim is not approved (i.e., the issue is outside warranty coverage), return shipping will be the customer’s responsibility.

6. Resolution Timeline

Once your claim is approved, most warranty cases are fully resolved within 10 business days, including inspection and replacement processing.

7. Limitation of Liability

This warranty is valid only for the original purchaser and is non-transferable.
Velka’s liability is limited strictly to the repair, replacement, or refund of the paddle.
We are not liable for any indirect or consequential damages, including but not limited to loss of playtime, tournament fees, or related costs.

8. Contact Us

For any warranty or product-related assistance, please reach out to:
📧 team@thevelka.com
Never. Stop. Winning.