Velka Limited Warranty

Last updated: 26 September 2026

1. Warranty Period

The Oxira and the Oxira (Refurbished) are covered for 1 year from the date of delivery.

Orders from thevelka.com are registered automatically. If you bought from an authorised partner, including our official Amazon store, keep your invoice.

2. What's Covered

Manufacturing defects, including:

  • Cracks, breaks, or core crushing not caused by misuse
  • Delamination or surface defects from manufacturing
  • Edge guard separation not caused by impact
  • Handle defects

If a defect is confirmed, we will repair, replace, or refund the paddle, at our discretion.

3. What's Not Covered

  • Normal wear and tear: scratches, scuffs, fading, grit wear, minor chips
  • Misuse, accidents, or impact with the court, net post, fence, or another paddle
  • Damage while you transport or store the paddle
  • Exposure to extreme heat, water, or chemicals
  • Commercial use, such as rental, coaching academies, or clubs
  • Cosmetic marks disclosed at the time of sale on a refurbished paddle
  • Any modified paddle (see Section 4)

A paddle that arrives damaged in the box is covered by our Return, Refund & Cancellation Policy, not this warranty.

4. Modifications Void the Warranty

Any modification voids the warranty in full, whether or not it caused the problem. This includes:

  • Heating or "cooking" the paddle
  • Sanding, painting, coating, or re-texturing the face
  • Removing, replacing, or re-gluing the edge guard
  • Drilling or cutting into the paddle
  • Injecting foam, resin, or any material into the handle or core
  • Changing the handle or removing the end cap
  • Removing or tampering with labels or markings
  • Repairs by anyone other than Velka

Overgrips and removable weight or edge tape are allowed, but damage they cause is not covered. Remove any tape before sending the paddle in.

5. How to Claim

Email warranty@thevelka.com with your name, phone number, order number, proof of purchase, a short description of the issue, and clear photos or a video.

We will reply within 5 business days. Do not send the paddle until we approve it. Paddles sent without approval will not be inspected.

6. Shipping

  • Claim approved: Velka arranges pickup and pays shipping both ways.
  • Claim declined: you pay shipping both ways, charged before the paddle is returned.

Most approved claims are resolved within 10 business days.

7. Limitations

The warranty covers the original buyer only and cannot be transferred. Our liability is limited to repairing, replacing, or refunding the paddle. We are not liable for indirect losses such as missed play or tournament fees. This does not affect your rights under the Consumer Protection Act, 2019.

8. Contact

Warranty claims: warranty@thevelka.com Everything else: team@thevelka.com
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