Velka 30-Day Money Back Guarantee

We want you to love your Velka pickleball paddle. If for any reason you’re not fully satisfied, you can take advantage of our 30-Day Money Back Guarantee - no questions asked.

1. Our Promise

  • You have 30 days from the date of purchase to try your paddle.

  • If it doesn’t meet your expectations, you can return it for a full refund or store credit (your choice).

2. Conditions for Returns

To qualify for the 30-Day Guarantee:

  • The paddle must be in resellable condition.

  • Minor wear from light play is acceptable, since we understand you may have tried it out.

  • The paddle must be returned with its original packaging.

  • Heavily damaged or excessively worn paddles are not eligible.

  • All returns are subject to a manual inspection by Velka to confirm eligibility.

3. Return Shipping Costs

  • If you return your paddle within 30 days of purchase, Velka will cover the return shipping costs.

  • If you return your paddle after 30 days, you may still request a return (subject to approval), but shipping costs will be your responsibility.

4. Refund Options

Once your return is approved, you can choose between:

  • Full refund to your original payment method, or

  • Store credit for future purchases at Velka.

Refunds are processed within 10 business days after the returned product passes inspection.

5. How to Start a Return

To initiate your Money Back Guarantee claim:

  1. Email us at team@thevelka.com with your order number.

  2. Include photos of the paddle to help us quickly review your request.

  3. Our team will respond with return instructions within 2 business days.

6. Exceptions

The Money Back Guarantee does not apply to:

  • Paddles that are heavily damaged due to misuse or neglect.

  • Products returned without proof of purchase.

  • Orders beyond the 30-day return window (unless otherwise approved).

7. Contact Us

Questions about the 30-Day Guarantee? We’re here to help:
📧 team@thevelka.com
Never. Stop. Winning.